Frequently Asked Questions

We accept most credit cards, including Visa, MasterCard, American Express, Discover, and Diner's Club International. Orders can be made online through our site or over the phone.

We also accept PayPal, Wire Transfer (for larger customers), and occasionally checks in certain situations.

Remember, all orders with us come with a money back guarantee. Furthermore, the security of orders placed with Ocean's Bridge is our highest priority. Authorize.net is the vendor that will process your card and the name that will appear on your credit card bill. Authorize.net processes hundreds of millions of dollars each year and is recognized by banks and credit card companies as being safe, secure and reliable.

Phone orders are processed by Authorize.net, and billing will be under the name of Manor Abbey LLC.

If you prefer to fax in your order, a Printable Form is available by selecting the "Fax Payment" method during the checkout process. Orders can also be placed by telephone, through our Beaverton office.

Our standard processing time for all orders is approximately 14 - 21 business days. Some paintings – larger or very complex pieces, for example, or those with very thick texture – might take longer to complete. Please let us know if you have a deadline to meet.

Our international shipping is free, but this does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. The good news is, the vast majority of our customers do not have to pay any such charges, with the exceptions being those in Italy (occasionally) and in Australia, where some have to pay a quarantine inspection charge.

How do you package your paintings?

The short answer is, we’ll take care of it. When packages are delivered damaged we’ll need you to inform the courier (UPS) at your end, so they can process the complaint. But, as far as your painting is concerned, if it was damaged beyond repair or lost in transit (both rare occurrences, thankfully), we’d immediately dispatch a replacement (or paint a new one for you if it was not one we had in stock).

Yes, many of our customers turn old and damaged photographs into beautiful portraits. Such details can be added as color or even corrections to parts of the photographs that are damaged. Although we do prefer as clear photographs as possible to work with, in cooperation with our customers we have created some excellent art work from some very poor, old photographs. If the photo is too damaged, it may help to provide other images to help with details.

Many of our customers send in extra photos solely to provide details and clarity that may be missing in the main photograph to be rendered into an oil painting. This is very helpful to our artists and helps to assure that the end result is as close to perfect as possible. Many customers also send in extra photos to have details added.

Yes, if you send us a good image of any painting our artists can reproduce it for you.

Part of the beauty of having an oil portrait commissioned is that you can customize it in ways limited only by your imagination and the images you can provide. We have painted many portraits for customers who combined elements of different photos or, quite often, photographs with other classical oil paintings. You can remove details from a photo as well, to create the ideal moment captured in a beautiful work of art.

The cost of your portrait includes everything involved in making a beautiful portrait and having it sent safely to you. Shipping, insurance and all other costs are included and you will not be asked to pay any further fees. (Please not there may be some extra fees if major revisions are required which differ from your initial instructions and/or photos sent to us…but these cases are the exception.)