Standard Shipping Charge

Standard shipping charges are based on the size of merchandise shipped to each address. We only offer Standard Shipping to the 48 contiguous United States. All items are shipped via Standard Shipping with UPS or USPS. We do not offer international shipping at this time.

Orders marked as Standard Shipping or Free Shipping will arrive in approximtely 5-12 business days (after carrier pick up) and will be dropped off without signature required. You cannot schedule delivery dates with standard shipping and free shipping items. Items ordered at the same time may not arrive in the same shipment. Additional delivery charges may apply to items that are too large or bulky to be accommodated by our standard shipping charges. 

For more information, please call us at 713-266-1288. 

Furniture Delivery

Furniture and other large items are typically shipped via Furniture Delivery. We offer three types of delivery services: Front Door Delivery, White Glove Delivery. All furniture orders will be shipped by default with our Front Door Delivery service, unless the White Glove Delivery or Free Shipping option is selected during the Checkout process. All long distance furniture deliveries will be scheduled Monday through Friday during daytime hours. Expedited delivery is not an option for Front Door and White Glove Delivery items. The customer is responsible for ensuring that the shipping information listed on the order is accurate. Once shipped, any changes in your shipping address will result in additional shipping charges.

Front Door Delivery is the default delivery option for most furniture and large items. Front Door Delivery charge is automatically applied on a per item basis to the order. White Glove Delivery is an optional $129 charge for all furniture items. The one-time charge per order is in addition to Front Door Delivery charge. All White Glove Delivery furniture orders will be shipped complete. For more information, please call us at 713-266-1288. 

Local Houston Furniture Delivery

If you live in the Houston area, you are in luck. We charge $50 within six miles, $4.5per mile after six miles, for a local delivery of up to four items.

Disclaimer

We inspect all painting pieces before shipment. Freight damages on occasion do occur in transit. Please follow the procedures below:

1.       Inspect your shipment before the driver leaves.

2.       If you suspect hidden damages, open the box and check the condition of the merchandise.

3.       If you find damages, please have the driver make note on the freight bill the number of damaged pieces and a detailed description of the nature of the damage.

4.       Be prepared to provide proof of damages with photographic documentation of the damaged box and merchandise.

5.       All damages need to be reported within 48 hours of delivery. Please email us at support@jwwallart.com with your Order # in the subject line.

6.        Any item refused because the customer does not like it will incur return shipping charges.

If the customer cancels an order after the order has already shipped out, additional shipping charges will be incurred for return of the item(s). If the customer is not home at the time of a delivery, additional charges will be incurred for the attempt/re-delivery. All shipping/delivery charges are non-refundable. Customer is responsible for any additional return shipping/pick up costs.