Return Policy

Fine Art Warehouse Inc. wants you to be satisfied with your purchase.

Overview

You may return merchandise purchased at Fine Art Warehouse Inc. if it meets the criteria below.

For merchandise that has already been delivered: all shipping charges are non-refundable and the customer is responsible for the return shipping costs. All returned merchandise must be in "like new" condition and in its original packaging. Proof of purchase is required and return authorization must be obtained prior to return of shipment.

An order cannot be cancelled once it has shipped. If you decide to cancel your order after shipment, our standard return policy will apply.

Please contact us at (713) 266-1288 or at support@jwwallart.com for assistance in returning merchandise.

Return & Cancellation Windows

7-Day Return Period

Within 7 days from the date merchandise was received, store credit or exchange are available.

Cancel Before It Ships

Any time before your order leaves us, you can cancel it from your order page for a full refund to your original payment method — the artwork, shipping and tax, all of it. There is no cut-off beyond dispatch itself.

No Returns or Exchanges

The following items cannot be returned or exchanged:

Custom Framing
Canvas Stretches
Custom Paintings
Delivery Fees
Customer Requested Parts
Shipping Costs
Installation Fees

Returns Process

Email us at support@jwwallart.com or call us at (713) 266-1288.

Please reference your original Order Number.
If the item is eligible for a return, we will provide a return shipping quote to you. Return shipping costs are the responsibility of the customer. The initial shipping charge is non-refundable.
We will email you a return shipping label upon request, or you can ship the merchandise directly to Fine Art Warehouse Inc. via UPS, USPS, FedEx, or any company that can provide a return tracking number.
Upon receipt and inspection of the returned merchandise, we will issue the store credit within 4–5 business days. If Fine Art Warehouse Inc. provided the return shipping label or scheduled the return shipping logistics, the return shipping cost will be deducted from your total store credit amount.

Damaged or Defective Items

We carefully inspect all merchandise before shipment. We encourage you to inspect all merchandise for possible damages upon receipt. In the event that damages occur in transit, or if you discover any manufacturer defects, please contact us immediately at (713) 266-1288.

Upon return, your merchandise will be inspected and all proper refunds will be issued.

Need help with a return?

Our team will walk you through the process and make it as easy as possible.