Frequently Asked Questions

We accept most credit cards, including Visa, MasterCard, American Express, Discover, and Diner's Club International. Orders can be made online through our site or over the phone. We also accept PayPal and Wire Transfer for larger orders. All orders come with a money back guarantee.

Our standard processing time for all orders is approximately 14–21 business days. Some paintings – larger or very complex pieces, for example, or those with very thick texture – might take longer to complete. Please let us know if you have a deadline to meet.

Our international shipping is free, but this does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. The vast majority of our customers do not have to pay any such charges, with the exceptions being those in Italy (occasionally) and in Australia, where some have to pay a quarantine inspection charge.

Each painting is carefully wrapped in protective materials, corner-protected, and shipped in custom-sized boxes. Larger pieces are crated for maximum protection during transit to ensure your artwork arrives in perfect condition.

The short answer is, we'll take care of it. When packages are delivered damaged we'll need you to inform the courier (UPS) at your end, so they can process the complaint. But, as far as your painting is concerned, if it was damaged beyond repair or lost in transit (both rare occurrences, thankfully), we'd immediately dispatch a replacement (or paint a new one for you if it was not one we had in stock).

Although our largest standard size is 48 by 72 inches, we often paint in sizes even larger than that. The record to date is a painting 20+ feet long.

We do, and will be adding much more in the coming months. Watch this space.

As a rule we don't ask the artists to sign the painting. However, they are more than willing to do so — just let us know if you'd like a signature.

JW Fine Art Warehouse is based at 3611 Fondren Rd, Houston, TX 77063, USA. We have been doing business since 1996.

The artists are all experienced, talented individuals, most of which have graduated from college or university. They tend to specialize in a particular style or area, such as impressionism or portraiture. For example, one of the artists here does wonderful highly detailed town or building paintings but can't do a Monet to save his life!

Process photos and even photos of the finished painting rarely do the actual art justice. Our paintings always look better in person than they do in a photo. However, the photos do serve a useful role in quality control as they enable customers to see if there are any problems with the painting that need to be fixed. If so, we make revisions (as many as necessary) at no extra cost. You can rely on us to be completely honest about the state of a painting here in the studio, and how representative the photography is.

Payment, except for certain bulk buyers, is made in full at the time of ordering. Before beginning work on a painting or sending a stock painting out we need to verify that the purchase will go through. Please bear in mind that all online transactions work in the same way, with payment being made at the time the order is placed. However, any purchase is covered by a money back guarantee, so your money is never at risk.

We unfortunately do not offer art valuation services. Nor do we help identify paintings, assist students with homework, or buy art.

Yes, we can.

Discount depends on the amount being bought and also on the quality level desired. High quality paintings (our standard) are naturally more expensive than the medium quality preferred by some large wholesalers. For more information please contact us.

Yes, many of our customers turn old and damaged photographs into beautiful portraits. Details such as color or corrections to damaged parts of photographs can be added. Although we prefer as clear photographs as possible to work with, we have created excellent artwork from some very poor, old photographs. If the photo is too damaged, it may help to provide other images to help with details.

Many of our customers send in extra photos solely to provide details and clarity that may be missing in the main photograph to be rendered into an oil painting. This is very helpful to our artists and helps to assure that the end result is as close to perfect as possible. Many customers also send in extra photos to have details added.

Yes, if you send us a good image of any painting our artists can reproduce it for you.

Part of the beauty of having an oil portrait commissioned is that you can customize it in ways limited only by your imagination and the images you can provide. We have painted many portraits for customers who combined elements of different photos or, quite often, photographs with other classical oil paintings. You can remove details from a photo as well, to create the ideal moment captured in a beautiful work of art.

The cost of your portrait includes everything involved in making a beautiful portrait and having it sent safely to you. Shipping, insurance and all other costs are included and you will not be asked to pay any further fees. (Please note there may be some extra fees if major revisions are required which differ from your initial instructions and/or photos sent to us — but these cases are the exception.)

We will work with you to make revisions until you are satisfied. Our artists are happy to make changes to ensure the portrait meets your expectations. If after revisions you are still not satisfied, our money back guarantee applies.